Website Acceptable Use Policy

1. Introduction

This Website Acceptable Use Policy explains the rules for accessing and using the Newcastle Airport Transfers website.

Our website is:

https://www.newcastleairporttransfers.com

Throughout this policy, "we", "us" and "our" refer to Newcastle Airport Transfers. "You" and "your" refer to visitors and users of our website.

By using our website, you agree to comply with this policy and all applicable laws.

This policy applies to all visitors, customers and other users of our website, including those using our online booking system, contact forms and customer account features.

Our separate Terms & Conditions apply to transport bookings and services.

2. Permitted Website Use

You may use our website for lawful purposes, including:

Viewing information about our transport services.
Checking journey prices and vehicle availability.
Making and managing bookings.
Accessing your customer account.
Contacting Newcastle Airport Transfers.
Reading our policies and customer information.
Submitting genuine enquiries or booking requests.

You must use the website responsibly and provide accurate information when using our booking and enquiry services.

3. Prohibited Uses

You must not use our website:

In any way that breaches applicable UK or international law.
For fraudulent, dishonest or unlawful purposes.
To provide deliberately false or misleading booking information.
To impersonate another person or misrepresent your identity.
To interfere with the operation or security of the website.
To attempt unauthorised access to customer accounts, systems or information.
To transmit viruses, malware, spyware or other harmful software.
To send spam, unsolicited advertising or malicious messages.
To harass, threaten, abuse or intimidate other people.
To collect or misuse personal information belonging to other users.
To engage in activities that could damage our website, services or reputation through unlawful conduct.

We reserve the right to investigate suspected misuse and take appropriate action where necessary.

4. Website Security

You must not attempt to gain unauthorised access to:

Our website or booking system.
Customer accounts or booking records.
Servers, databases or connected systems.
Software or services used to operate our website.
Systems or networks belonging to our service providers.

You must not deliberately introduce harmful software or attempt to disrupt the availability, performance or security of our website.

Unauthorised access, interference or misuse may constitute an offence under applicable computer misuse legislation.

Where appropriate, serious incidents may be reported to the relevant authorities.

5. Online Bookings & Customer Accounts

Our website allows customers to check prices, make bookings and access booking information.

When using these services, you are responsible for:

Providing accurate booking and contact information.
Keeping your account login details secure.
Not allowing unauthorised access to your customer account.
Checking journey information before making payment.
Informing us promptly if you believe your account has been accessed without permission.

You must not deliberately make fraudulent bookings or misuse our payment and booking systems.

Transport bookings are subject to our separate Booking Terms and Terms & Conditions.

6. Contact Forms & Customer Communications

Our website may provide contact forms, enquiry forms and other methods of communicating with Newcastle Airport Transfers.

When using these features, you must not submit:

False or fraudulent information.
Abusive, threatening or discriminatory messages.
Spam or unsolicited promotional material.
Malicious links or harmful files.
Content that infringes another person's legal rights.
Information that you are not authorised to share.

We may decline to respond to communications that are abusive, fraudulent or unrelated to our services.

We may retain relevant communications in accordance with our Privacy Policy.

7. Website Content & Copyright

Unless otherwise stated, the content of our website is owned by Newcastle Airport Transfers or used with appropriate permission.

This may include:

Written content and service descriptions.
Photographs and graphics.
Logos and branding.
Website layouts and designs.
Booking information and original website materials.

You may view and use our website for personal, non-commercial purposes.

You must not reproduce, republish, sell or commercially exploit substantial parts of our website content without permission, except where permitted by law.

You may share links to our publicly accessible website pages, provided this is done lawfully and does not falsely suggest endorsement or association.

8. Third-Party Websites & Services

Our website may contain links to third-party websites or use external services for functions such as payments, maps, communications and booking management.

These services may have their own terms, privacy policies and operating procedures.

We do not control every aspect of third-party websites or services.

We are not responsible for the content or practices of independent third-party websites, except where responsibility arises under applicable law.

We recommend reviewing the relevant terms and privacy information when using external services.

9. Website Availability & Accuracy

We aim to keep our website accurate, accessible and functioning correctly.

However, website content, availability and features may occasionally change.

We may update service information, correct errors or temporarily restrict access for maintenance, security or operational reasons.

We cannot guarantee that the website will always be available without interruption or technical faults.

Information displayed on the website is intended to help customers understand our services.

Confirmed bookings remain subject to the agreed booking details and applicable Terms & Conditions.

Nothing in this policy affects your statutory consumer rights.

10. Misuse, Suspension & Restrictions

Where we reasonably believe that a user has breached this policy, we may take appropriate and proportionate action.

Depending on the circumstances, this may include:

Issuing a warning.
Restricting access to certain website features.
Suspending or disabling access to an account.
Removing unlawful or inappropriate submitted content.
Investigating suspected fraudulent activity.
Reporting serious or unlawful conduct to relevant authorities.
Taking legal action where justified.

Any action taken will depend on the nature and seriousness of the suspected breach and applicable legal requirements.

11. Personal Information & Privacy

We respect the privacy of our customers and website visitors.

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Our website may use cookies and similar technologies to support functionality and, where applicable, analytics and advertising measurement.

For more information, please read our Privacy Policy and Cookie Policy.

12. Changes to This Policy

We may update this Website Acceptable Use Policy to reflect changes in our website, services, security requirements or applicable law.

The latest version will be published on this page.

We recommend reviewing this policy occasionally.

Changes will apply in accordance with applicable law and will not remove rights that customers already have under confirmed bookings.

13. Contact Us

If you have questions about this policy or wish to report suspected misuse of our website, please contact:

Newcastle Airport Transfers

Website: https://www.newcastleairporttransfers.com

Email: info@newcastleairporttransfers.com

We aim to maintain a safe, reliable and professional website for all customers and visitors.