Newcastle Airport terminal map showing Domestic and International Arrivals and the Yellow Zone Meet & Greet locations

Meet & Greet at Newcastle Airport — How It Works

Meet & Greet makes finding your driver easier when you arrive at Newcastle Airport. Your designated driver meets you with a name sign directly outside the agreed Domestic or International Arrivals doors and guides you to your vehicle.

The service costs £29.99 in addition to your transfer fare and must be included in your booking arrangements.

When We Recommend Meet & Greet

We strongly recommend this service if you:

Are visiting the UK or unfamiliar with Newcastle Airport.
Are unsure whether your phone will work on arrival.
Are concerned about communicating in English.
Would prefer help finding your vehicle after a long flight.
Are travelling with children or luggage and would appreciate assistance.

With standard pickup, you find your driver at the designated Express Car Park meeting point. Meet & Greet gives you an agreed meeting place outside Arrivals, with a name sign to help you recognise your driver.

What Your Driver Does

Your driver:

Monitors your flight using the flight details provided.
Coordinates your collection with you.
Meets you with a name sign at the agreed Arrivals doors.
Helps carry your luggage to the vehicle.
Guides you to your booked taxi or minibus.

Flight tracking supports the collection, but updates can be delayed or inaccurate. Please keep your driver informed.

Contact Your Driver Before Travelling

Around 24 hours before collection, your designated driver is allocated to your journey. When you receive your pre-pickup email, check your passenger phone number and email address carefully, including the country code.

Call, text or WhatsApp your driver. Include your name and booking number, and ask them to confirm receipt.

Your mobile number must work on the day of travel. If you're using an overseas number, make sure it will work in the UK or provide an alternative contact number.

Your driver is also asked to contact you. Please reply when they do. Exchanging a message beforehand helps identify incorrect contact details and opens a working conversation before your arrival.

If the number does not work or you cannot get a response, contact our team before travelling.

👉 Booking Confirmation and Driver Details

👉 Contact Our Team

Where Your Driver Meets You

Your driver meets you outside the Arrivals doors in the Yellow Zone, rather than inside the terminal.

International Arrivals: the left/north end of the terminal, near Greggs.
Domestic Arrivals: the right/south end of the terminal, near the Metro station.

Confirm the correct doors with your driver and look for the sign showing your name. Use the terminal map on this page and the instructions in your pre-pickup email.

👉 Arrival Directions, Maps and Pickup Videos

What to Do When You Land

Always call, text or WhatsApp your driver when you land, even if your flight appears to have arrived on time.

Flight-tracking information can be delayed or inaccurate, and a delayed flight may make up time while airborne. Don't assume your driver already knows exactly when you have landed.

Keep your driver informed if you're delayed at passport control or baggage reclaim. Contact them again when you have collected your bags and are ready to leave the terminal so they can coordinate meeting you outside the correct Arrivals doors.

Flight tracking does not replace your responsibility to contact your driver.

Using Airport Wi-Fi

Newcastle Airport provides free Wi-Fi throughout the terminal. Select _NCLFreeWiFi, complete the registration form, then open the validation email and click its link to connect.

Once connected, you can use WhatsApp to contact your driver. Before travelling, make sure you can access your email on your phone and exchange a message with your driver so your conversation is ready.

If you cannot establish contact on arrival, ask airport staff for help accessing Wi-Fi and contact our team.

👉 Newcastle Airport Wi-Fi Instructions

If Your Flight Is Delayed

If your flight is delayed before departure, text or WhatsApp your driver with the revised departure time or expected arrival where possible.

Don't rely entirely on flight tracking. Flight information can change, updates can be delayed and a delayed aircraft may make up time while airborne.

Always contact your driver again when you land.

We don't automatically start adding hourly waiting charges because you're experiencing a genuine airport delay. We normally expect passengers to meet their driver within around one hour of landing. Depending on the circumstances, communication and your driver's schedule, waiting may be extended up to a maximum of two hours.

There isn't an unlimited waiting guarantee because your driver may have another pre-booked customer afterwards. If you're delayed at passport control, baggage reclaim or elsewhere inside the airport, keep your driver informed.

No ticking waiting meter — communication makes the difference.

👉 Flight Tracking and Delay Help

Adding Meet & Greet to Your Booking

Select Meet & Greet when arranging your transfer.

If you have already booked, contact us before travelling to request an upgrade. We will confirm availability, the additional £29.99 charge and your updated arrangements.

👉 Contact Us to Request Meet & Greet

Need Help with Bags on Departure?

Meet & Greet is for airport arrivals. For a journey to Newcastle Airport, our separate luggage and check-in assistance service costs £29.99.

Your driver can help with your bags and guide you towards check-in. Arrange this service as part of your booking.

👉 Luggage and Check-in Assistance

Common Questions

Will my driver be inside Arrivals?

No. Your driver meets you with a name sign directly outside the agreed Domestic or International Arrivals doors in the Yellow Zone.

Do I still need to contact my driver?

Yes. Contact your driver before travelling to confirm you can reach each other. Always contact them again when you land, even if your flight appears to be on time, and again when you have collected your bags and are ready to leave the terminal. Flight tracking does not replace direct communication with your driver.

What if my phone does not work in the UK?

We strongly recommend Meet & Greet if you are uncertain about your phone. You can also connect to the airport’s free Wi-Fi and use WhatsApp. Make sure you can access your email and have contacted your driver before travelling.