Health, Hygiene & Passenger Safety Policy

1. Our Commitment to Passenger Safety

At Newcastle Airport Transfers, the health, safety and comfort of our passengers and drivers are important to us.

We provide pre-booked taxi, private airport transfer and minibus services throughout the North East of England and across the UK.

We aim to maintain clean, comfortable vehicles and provide a professional transport service for every journey.

Our approach to health and hygiene follows sensible everyday precautions and applicable UK guidance.

2. Vehicle Cleanliness & Hygiene

We expect vehicles used for our services to be maintained in a clean, safe and presentable condition.

Our drivers are expected to:

Keep passenger seating areas reasonably clean and tidy.
Remove rubbish between journeys where necessary.
Pay attention to frequently touched surfaces.
Maintain appropriate vehicle ventilation.
Report cleanliness or hygiene concerns that may affect passengers.

Additional cleaning may be carried out where circumstances require it.

3. Passenger Health & Travel Advice

We want every passenger to have a safe and comfortable journey.

If you are feeling unwell or have symptoms of an infectious illness, we encourage you to consider whether travelling is appropriate.

Where possible, please contact us before your journey if a health-related concern may affect your travel arrangements.

We recommend that passengers:

Practise good hand hygiene.
Cover coughs and sneezes appropriately.
Dispose of used tissues and rubbish responsibly.
Respect other passengers and drivers.
Follow any applicable public health guidance.

Face coverings are not routinely required for our services unless a specific legal requirement applies.

Passengers may choose to wear a face covering for personal comfort.

4. Driver Health & Responsibilities

Drivers are expected to take reasonable precautions to protect their own health and the wellbeing of passengers.

Where a driver is unwell or unable to undertake a journey safely, they should inform Newcastle Airport Transfers as soon as possible.

Where necessary and reasonably possible, we will attempt to arrange an alternative driver or vehicle.

Any replacement arrangements remain subject to availability.

Drivers are expected to maintain appropriate personal hygiene and keep their vehicles in a suitable condition for passenger transport.

5. Vehicle Ventilation

Appropriate ventilation can help improve passenger comfort during a journey.

Where practical, drivers may use vehicle ventilation systems or open windows to allow fresh air into the vehicle.

Ventilation arrangements will take account of weather conditions, passenger comfort and safe vehicle operation.

Passengers are welcome to discuss reasonable ventilation preferences with their driver.

6. COVID-19 & Other Infectious Illnesses

COVID-19 is now managed through general public health guidance rather than the widespread emergency travel restrictions used during the pandemic.

We do not routinely require passengers or drivers to wear face coverings, maintain social distancing or provide evidence of COVID-19 testing.

We encourage passengers and drivers to follow current public health advice and take sensible precautions when experiencing symptoms of an infectious illness.

If specific legal requirements or public health restrictions are introduced in the future, we will review our arrangements accordingly.

7. Passengers Requiring Additional Assistance

We aim to provide a helpful and considerate service to passengers who may need additional assistance.

If you have particular requirements that may affect your journey, please let us know before travelling so we can explain what assistance may be available.

Additional services, including Meet & Greet and luggage assistance at Newcastle Airport, may be available when booked in advance.

Any assistance provided is subject to the service booked, vehicle suitability and operational availability.

8. Changes to Your Booking Due to Illness

If illness or another health concern affects your travel plans, please contact us as soon as possible.

We will try to accommodate reasonable booking changes where driver and vehicle availability allows.

Our standard booking amendment and cancellation conditions continue to apply.

Free cancellation is available before your pre-pickup email has been sent and your booking has entered the committed stage.

Once your pre-pickup email has been sent, the booking is normally non-refundable for customer-initiated cancellations, subject to your statutory rights and applicable law.

For full details, please refer to our Terms & Conditions.

9. Contact Us

If you have questions about vehicle hygiene, passenger safety or a health-related travel concern, please contact:

Newcastle Airport Transfers

Website: https://www.newcastleairporttransfers.com

Email: info@newcastleairporttransfers.com

We aim to provide a clean, comfortable and professional transport experience for every passenger.