Help - Canceling My Booking
Need to Cancel or Change Your Booking?
We know travel plans don’t always go to plan. That’s why we offer free cancellation up to 48 hours before your scheduled pickup, with a full refund and no hassle. Need to make a change instead? You can amend your booking — including dates, times, or passenger details — as many times as you need, free of charge, up to 48 hours before pickup. Our straightforward, flexible policy means you can book with total confidence, knowing you’re covered if your plans change.
More than 48 hours before your transfer
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Log in to your online account to make changes.
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Your login details were sent in your welcome email when you booked.
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As long as a driver has not yet been assigned, you can amend your booking online.
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Please note: some changes may incur additional charges (for example, adding a stop or changing from an AM to PM collection).
24 to 48 hours before your transfer
Less than 24 hours before your transfer
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If a driver has already been assigned, please contact your driver directly using the contact details provided.