Meet Your Driver at Newcastle Airport

Newcastle Airport Arrivals & Meet & Greet Map

Newcastle Airport terminal map showing Domestic and International Arrivals and the Yellow Zone Meet & Greet locations

Knowing who is collecting you makes your Newcastle Airport arrival easier. Around 24 hours before collection, you'll receive your pre-pickup email containing your designated driver's name and direct contact number. Check your passenger phone number and email address carefully, including the country code.

Your pre-pickup email provides your driver’s name, photograph, direct mobile number, vehicle details and collection instructions. Keep this email available during your journey.

Contact Your Driver Before You Travel

Around 24 hours before pickup, your designated driver is allocated to your journey. When you receive your pre-pickup email, check that your passenger phone number and email address are correct.

Call, text or WhatsApp your driver before travelling. Include your name and booking number and ask them to confirm receipt. Your driver is also asked to contact you, so please reply when they do.

Making contact before travel confirms that you can both reach each other and helps identify an incorrect or non-working phone number before your journey.

Your mobile number must work on the day of travel. If you're using an overseas number, make sure it will work in the UK or provide an alternative contact number.

If the number does not work or you cannot establish contact, contact our team before travelling. Do not wait until you reach Newcastle Airport to report the problem.

👉 Help with Your Confirmation and Driver Details

Unsure About Your Phone or Finding the Meeting Point?

We strongly recommend adding Meet & Greet if you are visiting the UK, unfamiliar with Newcastle Airport, concerned about communicating in English, or unsure whether your phone will work on arrival.

Meet & Greet costs £29.99. Your driver meets you with a name sign directly outside the agreed Domestic or International Arrivals doors, rather than asking you to find the standard car park pickup point.

Arrange the upgrade before travelling, subject to availability. Even with Meet & Greet, check your contact details and contact your driver before travel.

👉 Read Our Meet & Greet Help Guide

Contact Your Driver When You Land

Always call, text or WhatsApp your driver when you land, using the direct mobile number in your pre-pickup email. Do this even if your flight appears to have arrived on time.

Flight tracking helps your driver monitor your expected arrival, but flight information can be delayed or inaccurate. A delayed flight can also make up time while airborne, so don't assume your driver already knows exactly when you've landed.

Keep your driver informed if you're delayed at passport control or baggage reclaim. Contact them again when you have collected your bags and are genuinely ready to make your way to the meeting point.

For standard pickups, your driver waits outside the airport pickup area until your collection is coordinated. Please don't ask your driver to enter the pickup area until you have your luggage and are ready to make your way to the agreed meeting point.

Flight tracking does not replace your responsibility to contact your driver.

A Working Way to Communicate Is Your Responsibility

You are responsible for providing a working way for your driver to contact you on the day of travel, whether you have booked a standard pickup or Meet & Greet.

Newcastle Airport provides free Wi-Fi throughout the terminal. Select _NCLFreeWiFi, complete the registration form, then open the validation email and click its link to connect.

Once connected, you can use WhatsApp to contact your driver. Before travelling, make sure you can access your email on your phone, set up WhatsApp and exchange a message with your driver so your conversation is ready.

If you cannot establish contact on arrival, ask airport staff for help accessing Wi-Fi and contact our team.

👉 Newcastle Airport Wi-Fi Connection Instructions

Where Will I Meet My Driver?

Follow your booking instructions and confirm the meeting location with your driver. The maps and videos below show the airport pickup areas.

Meet & Greet — Outside Arrivals

Your driver meets you with a name sign directly outside the Domestic or International Arrivals doors in the Yellow Zone.

Contact your driver after landing so they can coordinate meeting you at the correct doors.

Standard Pickup — Express Car Park

Without Meet & Greet, your driver meets you at the designated Express Car Park pickup point. They will not be waiting at Arrivals with a name sign.

Green Zone: cars, MPVs and minivans allocated to this pickup area.
Blue Zone: minibuses and vans allocated to this pickup area.

Please only ask your driver to enter the pickup area once you have collected your luggage and are genuinely ready to make your way to the meeting point. Once your driver enters, airport charges can begin. If calling your driver in before you're ready results in an additional airport entry or parking charge, the actual additional airport cost may need to be passed on to you.

When Should I Ask My Driver to Enter the Airport?

Only tell your driver you are ready for collection after you have collected your luggage and are genuinely ready to go directly to the pickup point.

Once you ask your driver to enter the airport, please make your way directly to the Express Car Park and your vehicle.

Please don't ask your driver to enter and then stop for food or coffee, visit Greggs, use the bathroom, have a cigarette or make another unnecessary stop.

If you need to do any of these things, that's absolutely fine — simply contact your driver afterwards, when you're ready to go directly to the vehicle.

Once your driver enters the airport pickup area, airport parking charges begin. Your normal airport pickup charge is already included in your fixed fare. However, if you ask your driver to enter before you're ready and this results in additional airport charges, the actual additional airport cost may be passed on to you.

Simple rule: Collect your bags → Do anything else you need to do → Contact your driver → Driver enters the airport → Go directly to your vehicle.

From International Arrivals

International Arrivals is at the left/north end of the terminal, near Greggs.

After passport control and baggage reclaim, contact your driver and confirm you are ready.
Exit the arrivals doors on the ground floor.
For standard pickup, cross the zebra crossing and follow signs for the Express Car Park.
Go to the zone confirmed by your driver.

For Meet & Greet, meet your driver directly outside the International Arrivals doors in the Yellow Zone.

From Domestic Arrivals

Domestic Arrivals is at the right/south end of the terminal, near the Metro station.

Collect any checked luggage and contact your driver.
Exit the arrivals doors.
For standard pickup, cross the zebra crossing towards the Express Car Park.
Go to the zone confirmed by your driver.

For Meet & Greet, meet your driver directly outside the Domestic Arrivals doors in the Yellow Zone.

Finding Your Driver and Vehicle

Check the driver photograph, vehicle colour, make, model and registration number in your pre-pickup email.

Once you receive the Driver On Route notification, you can use Track Your Ride to view your driver’s live GPS location.

For standard airport pickups, an Arrived notification may mean your driver is waiting outside the airport grounds. It does not mean they are already in the Express Car Park. Contact them before walking to the meeting point.

If you cannot find your driver, call or message them using the number provided. They can guide you to the correct pickup point.

If Your Flight or Baggage Is Delayed

Your driver monitors your flight, but flight tracking cannot show when you have cleared passport control, collected your bags or are ready to leave the terminal.

If your flight is delayed before departure, update your driver where possible. Always contact them again when you land.

If you're delayed at passport control or baggage reclaim, keep your driver informed. We normally expect passengers to meet their driver within around one hour of landing. Depending on the circumstances, communication and your driver's schedule, waiting may be extended up to a maximum of two hours.

We don't automatically start adding hourly waiting charges because you're experiencing a genuine airport delay. There isn't an unlimited waiting guarantee because your driver may have another pre-booked customer afterwards.

No ticking waiting meter — communication makes the difference.

👉 Flight Tracking and Delay Help

👉 Cancellation, Changes & Waiting Policy

Travelling to Newcastle Airport

For departures, be ready at the pickup address and time shown in your confirmation.

Your driver takes you to the airport’s designated drop-off area. The applicable airport drop-off charge is included in your booked fare.

Allow time for traffic, check-in, baggage drop and security. Follow your airline’s arrival guidance when planning your transfer.

Luggage and Check-in Assistance

Our optional luggage and check-in assistance costs £29.99 and must be arranged as part of your booking.

Your driver can help with your bags and guide you towards check-in.

👉 Luggage and Check-in Assistance

Need Help with Your Collection?

Once your designated driver has been allocated, contact them first about your collection, flight delay or any change to your arrival arrangements. Their direct mobile number is in your pre-pickup email.

If you cannot reach your driver or need help with something they cannot resolve, contact our team.

👉 Contact Newcastle Airport Transfers
👉 WhatsApp: +44 7907 052138