Meet Your Driver at Newcastle Airport
 

 

👉 “Your driver details and tracking link will be sent 24 hours before pickup.”

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​​​​​Important – Contact Your Driver Within 1 Hour

After your flight lands, you must contact your driver within 1 hour of arrival using the number provided.

 

Why This Is Important

• Confirms you have landed safely

• Allows the driver to prepare for pickup

• Prevents delays or missed collections

👉 Failure to contact your driver within 1 hour may result in delays or loss of your booking

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👉 Booking Confirmation,  24-Hour Pre-Pickup Email and Drivers  Details

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Newcastle Airport Arrivals Overview

Newcastle International Airport (NCL) has one main terminal with two arrivals halls:

 

International Arrivals

Located on the left (north side) of the terminal

Domestic Arrivals

Located on the right (south side), near the Hilton Hotel and Metro station

 

The terminal is compact — it takes around 5–6 minutes to walk between both areas.

 👉 View terminal map

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Where Will I Meet My Driver?

Your pickup point depends on your booking type and vehicle.

👉 You must contact your driver before going to the meeting point

 

Meet & Greet Service

Your driver will meet you outside the arrivals hall double sliding doors.

Yellow  Zone - Outside Domestic or International Arrivals Hall Doors - 👉 view terminal map

👉 For more information on this service.

 

Standard Pickup (No Meet & Greet)

Your driver will meet you in the Express Car Park:

• Green Zone – Cars / MPVs / Minivans (up to 5 seats) - 👉 view video

• Blue Zone – Minibuses / Vans / Wheelchair-accessible vehicles - 👉 view video 

 

International Arrivals – Pickup Instructions

(Left/North side – near Greggs)

 

Step-by-Step Directions

• Exit arrivals after passport control and baggage claim

• Turn left and exit the terminal

• Cross the zebra crossing

• Follow signs to Express Car Park

• Go to your designated pickup zone

👉 View car park map

 

Domestic Arrivals – Pickup Instructions

(Right/South side – near Hilton Hotel & Metro)

 

Step-by-Step Directions

• Exit arrivals hall

• Cross the zebra crossing

• Follow signs to Express Car Park

• Proceed to your pickup zone

👉 View car park map

 

Stay in Contact with Your Driver

Clear communication ensures a smooth pickup.

 

Please Remember

• Contact your driver after landing

• Keep your phone switched on

• Respond to messages or calls

 

Taxi Drop-Offs at Newcastle Airport

For departures, your driver will drop you at the Express Drop-Off Car Park, located directly outside the terminal.

• Less than 60 metres to terminal entrance

• Quick and convenient access

👉 View car park map

 

Check-In & Baggage Assistance

We offer an optional Check-In Assist Service.

This Includes

• Help with luggage and trolleys

• Guidance to check-in desks

• Assistance with bag drop

 

Ideal for families, elderly passengers, or those needing extra support.

👉 For more information on this service.

 

Check-In & Departure Information

General Guidance

• Check-in desks are in the main departures hall

• Desk numbers change — check screens on arrival

Recommended Arrival Times

• UK flights: arrive 2 hours before departure

• International flights: arrive 3 hours before

 

Important Travel Tips

• Check in online where possible

• Keep your phone available for driver contact

• Allow time for security and check-in

• Follow airport signage on arrival

 

Need Help Finding Your Driver?

If you cannot locate your driver:

👉 Contact them immediately using the number provided, please check your emails.

👉 Booking Confirmation,  24-Hour Pre-Pickup Email and Drivers  Details
👉 Or contact our support team for assistance

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