“Flight tracking supports your booking, but passenger contact is required to confirm pickup.”

 

This protects you from:

• missed pickups

• customer complaints

• refund disputes

​

How Flight Tracking Works

When you book an airport pickup, we monitor your flight to help ensure your driver arrives at the correct time.

Our system tracks arrivals into Newcastle Airport and allows drivers to adjust pickup times when flights are delayed.

✔ Flight arrivals are monitored
✔ Pickup times adjusted where possible
✔ No extra charge for normal delays

 

What Happens If Your Flight Is Delayed

If your flight is delayed, your driver will normally adjust the pickup time based on updated arrival information.

This helps ensure a smoother and more reliable airport transfer experience.

 

Flight Tracking Is Not Always 100% Accurate

While we use reliable tracking systems, flight data is not always perfectly accurate.

Possible Issues Include

• Flights showing as “in the air” after landing

• Sudden changes to arrival times

• Early arrivals not updating immediately

• Flight rerouting or last-minute changes

👉 Because of this, direct communication is essential

 

Keep Your Driver Updated

To ensure the best service, passengers should keep their driver informed.

Please Do the Following

• Send a message if your flight is delayed before departure

• Update your driver with any new flight information

• Send a message once you have landed

The more accurate your updates, the smoother your pickup will be.

 

⚠️ IMPORTANT – Contact Your Driver Within 1 Hour

After your flight lands, you must contact your driver within 1 hour of arrival.

 

Why This Is Important

• Confirms you have landed safely

• Allows the driver to prepare for pickup

• Helps avoid delays or missed connections

👉 Failure to contact your driver within 1 hour may result in delays or loss of your booking

 

If Your Flight Arrives Early

Flights sometimes arrive earlier than scheduled.

If this happens:

• Contact your driver as soon as possible

• Provide updated arrival information

This allows the driver to adjust where possible.

 

Responsibility for Flight Updates

We aim to provide reliable flight tracking and timely pickups.

However, passengers must assist by providing updates when needed.

 

Important Notice

If passengers do not keep their driver informed:

• Pickup times cannot be guaranteed

• We cannot accept responsibility for missed or delayed collections

Working together ensures the best possible service.

 

Need Help with Your Airport Pickup?

If you have any questions about your booking or arrival, please contact us.

We are here to ensure your Newcastle Airport transfer is smooth and stress-free.