Flight Tracking for Newcastle Airport Pickups

Flight tracking helps your designated driver monitor your expected arrival at Newcastle Airport and coordinate your collection. However, flight information can be delayed or inaccurate, so direct contact with your driver is essential.

Flight tracking does not replace your responsibility to contact your driver.

How Flight Tracking Works

Provide the correct flight number when booking your Newcastle Airport pickup and select the flight-tracking option. If your flight number changes, let us know.

Your designated driver uses updated flight information to help plan your collection. Flight tracking follows your aircraft, but it cannot tell your driver when you have cleared passport control, collected your bags or are ready to leave the terminal.

That's why we use flight tracking together with direct communication between you and your driver.

Contact Your Driver Before You Travel

Around 24 hours before pickup, your designated driver is allocated to your journey. We'll send you a pre-pickup email containing your driver's name and direct mobile number, together with your meeting information.

Check that the passenger phone number and email address shown are correct. Your mobile number must work on the day of travel. If you're using an overseas number, make sure it will work in the UK or provide an alternative contact number.

Call, text or WhatsApp your driver before travelling. Include your name and booking number and ask them to confirm receipt.

Your driver is also asked to make contact with you. Please reply when they do. Establishing contact before travel confirms that you can both reach each other before your airport collection.

If the number does not work or you cannot establish contact, contact our team before travelling. Do not wait until you arrive at Newcastle Airport to report the problem.

👉 Help with Your Confirmation and Driver Details

👉 Contact Our Team

If Your Flight Is Delayed

If your flight is delayed before departure, text or WhatsApp your driver with the revised departure time or expected arrival where possible.

Don't rely entirely on flight tracking. Flight information can change, updates can be delayed and a delayed aircraft may make up time while airborne.

Always contact your driver again when you land, even if your flight appears to have arrived at the expected time.

We don't automatically start adding hourly waiting charges because your flight is delayed. We normally expect passengers to meet their driver within around one hour of landing. Depending on the circumstances, communication and your driver's schedule, waiting may be extended up to a maximum of two hours.

There isn't an unlimited waiting guarantee because your driver may have another pre-booked customer afterwards. If you're delayed at passport control, baggage reclaim or elsewhere inside the airport, keep your driver informed.

No ticking waiting meter — communication makes the difference.

👉 Cancellation, Changes & Waiting Policy

If Your Flight Arrives Early

If your flight lands earlier than expected, contact your driver when you land.

Flight-tracking updates can be delayed or inaccurate. Confirm that you have landed rather than assuming your driver already knows.

Your message helps your driver coordinate your collection. An earlier pickup depends on their availability.

Contact Your Driver After Landing

Always call, text or WhatsApp your driver when you land, using the direct mobile number in your pre-pickup email. Do this even if your flight appears to have arrived on time.

Keep your driver informed if you're delayed at passport control or baggage reclaim. Contact them again when you have collected your bags and are genuinely ready to make your way to the meeting point.

For standard pickups, your driver waits outside the airport pickup area until your collection is coordinated. Please don't ask your driver to enter the pickup area until you have your luggage and are ready to make your way to the agreed meeting point.

Once your driver enters the airport pickup area, airport charges can begin. Calling your driver in before you're ready may result in additional airport parking or entry costs.

If you have booked Meet & Greet, contact your driver after landing and follow the agreed meeting instructions.

Keep a Working Way to Communicate

You are responsible for providing a working way for your driver to contact you on the day of travel.

Check your booking contact details before travelling, including the country code for your phone number. Keep your phone available and respond to your driver’s calls or messages.

Newcastle Airport provides free Wi-Fi throughout the terminal. Select _NCLFreeWiFi, complete the registration form, then open the validation email and click its link to connect. If you cannot establish contact on arrival, ask airport staff for help accessing Wi-Fi and contact our team.

Once connected, you can use WhatsApp to contact your driver. Before travelling, make sure you can access your email on your phone, set up WhatsApp and exchange a message with your driver so your conversation is ready.

👉 Newcastle Airport Wi-Fi Connection Instructions

When We Recommend Meet & Greet

We strongly recommend adding Meet & Greet if you are visiting the UK, unfamiliar with Newcastle Airport, concerned about communicating in English, or unsure whether your phone will work on arrival.

Meet & Greet costs £29.99. Your driver meets you with a name sign directly outside the agreed Domestic or International Arrivals doors in the Yellow Zone.

Without Meet & Greet, you meet your driver at the designated Express Car Park pickup point. They will not be waiting at Arrivals with a name sign.

Arrange an upgrade before travelling, subject to availability. Even with Meet & Greet, check your contact details and contact your driver before travel.

👉 Meet & Greet Help Guide

Flight Tracking and Track Your Ride

These features serve different purposes:

Flight tracking helps your driver monitor your aircraft’s arrival.
Track Your Ride lets you see your driver’s live GPS location once you receive the Driver On Route notification.

Receiving your pre-pickup email does not mean live GPS tracking has started.

If Your Flight Is Diverted or Cancelled

Contact your designated driver as soon as possible if your flight is cancelled, diverted to another airport or replaced with a different flight.

We'll try to accommodate a replacement flight, different arrival time or alternative airport where reasonably possible. This depends on your driver's schedule, vehicle availability and the new journey required.

A different airport, destination or substantially changed journey may result in a genuine difference in fare.

If the disruption happens after your designated driver has been allocated and we cannot accommodate the new arrangements, the original booking remains non-refundable because the driver and their time have already been reserved for your journey.

Do not assume your original booking has automatically moved to a different flight, date, time or airport. Contact your driver and agree the new arrangements.

👉 Cancellation, Changes & Waiting Policy

Where Will I Meet My Driver?

Your pickup point depends on your booked vehicle and whether you have selected Meet & Greet.

Follow your pre-pickup email and confirm the location with your driver. Our meeting guide includes arrival directions, maps and videos.

👉 Meeting Your Driver at Newcastle Airport

Need Help with Your Airport Pickup?

Once your designated driver has been allocated, contact them first about your collection, flight delay or any change to your arrival arrangements. Their direct mobile number is in your pre-pickup email.

If you cannot reach your driver or need help with something that they cannot resolve, contact our team.

👉 Contact Newcastle Airport Transfers

👉 WhatsApp Our Team