Website Accessibility Statement

1. Our Commitment to Accessibility

Newcastle Airport Transfers is committed to making our website accessible and easy to use for as many people as possible, including people with disabilities.

We want customers to be able to find information about our services, check journey prices, make bookings and contact us without unnecessary difficulties.

We recognise that accessibility is an ongoing responsibility and aim to improve the usability of our website wherever reasonably possible.

Our website is:

https://www.newcastleairporttransfers.com

2. Accessibility Standards

We aim to follow recognised website accessibility guidance, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C).

These guidelines provide recommendations for making websites more accessible to people with a wide range of disabilities, including visual, hearing, physical and cognitive disabilities.

They also help improve the overall usability of websites for everyone.

Although we aim to follow these guidelines, we cannot currently confirm that every page or feature of our website fully meets WCAG 2.2 Level AA.

3. Using Our Website

We aim to make our website straightforward to navigate and understand.

Our accessibility objectives include:

Using clear and understandable language.
Providing meaningful headings and organised page content.
Making important booking and service information easy to find.
Using readable text and appropriate colour contrast.
Supporting keyboard navigation where reasonably possible.
Providing text descriptions for relevant images.
Making forms and booking information as clear as possible.
Supporting access from desktop computers, tablets and mobile devices.

Some website features may depend on third-party systems or software, which can affect the accessibility options available.

4. Known Limitations & Improvements

Our website is regularly updated with new information, services and booking features.

As a result, accessibility issues may occasionally arise.

Some areas, including booking forms, embedded tools, interactive features and third-party content, may not work equally well with every assistive technology.

We have not stated that the website has undergone a complete independent accessibility audit.

We aim to review accessibility concerns when they are identified and make reasonable improvements where possible.

5. Help With Booking or Accessing Information

If you experience difficulty using our website, accessing information or completing a booking, please contact us.

We will try to provide the information you need or help you understand the available booking options.

If a particular page, form or website feature is causing difficulty, please let us know so we can investigate.

When contacting us, it is helpful if you can explain:

Which page or feature you were using.
What difficulty you experienced.
Whether you were using a screen reader, keyboard navigation or another assistive technology, if relevant.
What information or assistance you require.

You do not need to provide details of a disability to report an accessibility problem.

6. Feedback & Reporting Accessibility Problems

We welcome feedback about the accessibility and usability of our website.

If you encounter a problem or have a suggestion for improvement, please contact:

Newcastle Airport Transfers

Accessibility Contact: Keith White

Email: info@newcastleairporttransfers.com

Website: https://www.newcastleairporttransfers.com

We will review accessibility feedback and consider reasonable improvements.

7. Reviewing This Statement

We may update this Accessibility Statement as our website develops, accessibility improvements are made or relevant guidance changes.

We aim to make our website as accessible and user-friendly as reasonably possible and welcome suggestions that help us improve.