Help - Booking Confirmation
What Happens Next After Booking Up?
After Booking your airport transfer with us is easy, secure, and stress-free. Here’s what to expect once you press the green 'Book Now' button:
1) Book & Pay To Complete Your Booking
Double-check all your booking details—pickup time, date, addresses, and passenger info—then press the green 'Book Now' button. You’ll be securely redirected to Stripe secure payment gateway, where you can complete your booking by securely paying. All major credit/debit cards, Apple Pay, Google Pay. We do not charge any booking or payment fees.
2a) Booking Confirmation & Payment Receipt
Once your payment has been completed, you will automatically receive three emails:
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Booking Confirmation
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Payment Receipt
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Welcome Email & Account Log On Details
Please take a moment to carefully review your booking confirmation to ensure all details are correct. You are responsible for providing accurate information, including dates, times, and pickup details.
2b) Welcome Email & Account Log on Details
You will also be sent a welcome email containing your login details for your personal online account.
From your account, you can:
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View and manage your bookings
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Make changes to dates or special requests
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Access invoices and payment details
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Keep all your bookings in one place
3) 24-Hour Pre-Pickup Email
You’ll receive an email 24 hours before pickup with:
You’ll receive an email 24 hours before pickup with:
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Driver and vehicle details, mobile number, and email
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A link to track your driver live via GPS
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Instructions for car seats, meeting points, Meet & Greet & Baggage Check-in Services
4) Email Notication - Driver Dispatched & On the Way
When your driver is en route, you’ll get an email with:
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Driver and vehicle details, mobile number, and email
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A link to track your driver live via GPS
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Instructions for car seats, meeting points, Meet & Greet & Baggage Check-in Services
5) Email Notication - Driver Arrived & Waiting
Once your driver reaches the pickup point, you’ll receive a final email with vehicle and driver details, plus live tracking.
Didn’t receive your emails?
Please check your junk or spam folder. To make sure you receive all future correspondence, we recommend adding the following to your contacts:
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Newcastle Airport Transfers
You can also contact us on WhatsApp: +44 7907 02138