Payments & Online Tips for Newcastle Airport Transfers
All transfer fares are paid online before travel. This guide explains payment methods, optional tips, confirmation emails and what to do if payment does not complete.
Secure Online Payment
After entering and reviewing your journey details, continue to our Stripe checkout to pay.
Your booking is confirmed once payment has completed successfully. Entering your journey details or receiving a quote does not, by itself, confirm a booking.
Accepted Payment Methods
You can pay by debit or credit card. Apple Pay and Google Pay may also appear when supported by your device, browser and checkout.
Use one of the payment methods displayed on your checkout screen.
When Do I Pay?
Standard Bookings
Pay during online booking to confirm your transfer. Check your journey details, selected extras and final total before completing payment.
Urgent Bookings
For journeys within 48 hours, request availability and a price through our urgent booking process.
If we can accommodate your journey, follow the payment instructions supplied with your quote. A quote alone does not confirm your transfer.
No Cash or In-Vehicle Fare Payments
Your transfer fare must be paid online in advance. We do not accept cash or card payments for the fare inside the vehicle.
Optional Online Tips
You can add an optional tip during booking if you would like to thank your driver.
Tipping is entirely your choice, and 100% of your tip goes to your driver.
Paying your fare and chosen tip online means you do not need to carry cash for your transfer.
If Your Payment Does Not Complete
Check any message displayed at checkout. Your bank may require you to approve the payment through its app or another verification step.
If you are unsure whether payment succeeded, check for your confirmation email and payment receipt before trying again. This helps avoid paying twice or creating a duplicate booking.
If your bank shows a payment but you have no booking confirmation, contact us so we can check the booking status.
Provide your name, booking reference if available, and the approximate payment time. Do not send your full card number, security code or banking password.
👉 Contact us about a payment problem
Confirmation, Receipts and Invoices
After successful payment, you will receive your booking confirmation and payment receipt by email.
Check your journey dates, times, addresses, passenger details and selected extras carefully. Check your junk or spam folder if the emails have not arrived.
You can also access invoices and payment information through your online booking account.
👉 Log in to your booking account
👉 Confirmation & Making Changes
If you cancel more than 24 hours before your scheduled pickup, you will receive a full refund with no cancellation administration fee. Qualifying refunds are processed promptly, normally the same day or within one working day, although the time taken to appear in your account depends on your bank or payment provider.
Around 24 hours before pickup, a designated driver is allocated and their time is reserved for your journey. From this point, the booking becomes non-refundable.
👉 Cancellation, Changes & Waiting Policy
Business and Corporate Bookings
If you need regular transfers for staff or clients, contact us before booking to discuss account arrangements.
Any different payment or invoicing arrangements must be agreed with our team in advance.
👉 Contact us about business bookings
Discounts and Promotional Codes
Apply any promotional code before paying and check that the expected saving appears.
When you book outward and return journeys together, the automatic 2% discount applies to your return journey without a code.
Frequently Asked Questions
Can I pay my fare to the driver?
No. Transfer fares are paid online before travel.
Is an online tip compulsory?
No. Tips are optional, and 100% goes to your driver.
Does receiving a quote confirm my booking?
No. Follow the payment instructions and check that you receive your booking confirmation.
What if I think I have paid twice?
Contact us before making another payment. Include any booking references and the approximate payment times so we can investigate.
Where can I find my receipt or invoice?
Check your payment emails and online booking account. Contact us if you cannot find the document you need.
How will I receive a refund if I cancel?
If you cancel before your designated driver is allocated, you will receive a full refund with no cancellation administration fee. We process qualifying refunds promptly, normally the same day or within one working day. Your bank or payment provider may take additional time to show the refund in your account.
Do you charge a fee to change my booking?
No. We do not charge an amendment administration fee. If your change genuinely alters the cost of your journey or selected services, you will only pay any genuine difference in fare.
Need Help with Payment?
Contact our team if you need help completing payment, checking whether your booking is confirmed, finding a receipt or invoice, or checking the status of a refund.
👉 Contact Newcastle Airport Transfers
Explore All Help Guides
👉 Luggage & Check-in Assistance
👉 Confirmation & Making Changes
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