​Flight Arrivals into Newcastle – Meeting Points For Pre-booked Taxis and Minibuses

 

One Terminal – Two Arrivals Halls

Newcastle International Airport (NCL) has one main terminal, but passengers exit through two separate arrivals halls:

• International Arrivals – left/north side of the terminal

• Domestic Arrivals – right/south side near Hilton Hotel & Metro station

The terminal is compact, and it takes only 4–5 minutes to walk between halls.

 

Flight Tracking & Driver Communication – Vital for Smooth Pickup

Your driver will track your flight, and will monitor your flight. Once you’ve landed, you’ll receive a final email with your driver’s details. Tip: If you have no signal on arrival, you can log onto the free airport Wi-Fi to contact your driver. It is essential to communicate with your driver upon landing, especially if your flight is early or delayed. Flight tracking isn’t always 100% accurate—updates can be delayed or based on estimates. Keeping your driver informed ensures a smooth and timely pickup.

• Call or Send a message when your plane lands

• Update your driver on any delays at Security or baggage reclaim

• Text or call, when you are exiting the terminal and are on the way to your meeting point, (if you have not booked meet and greet)

• We cannot be held responsible for missed or delayed pickups if you do not keep your driver informed.

 

Tip: If you are struggling to find the meeting point, your driver can guide you to the pick-up point.​

 

Flight Delays, Reroutes, or Cancellations:

• We monitor all flights automatically

• No extra charge for delays — we wait up to 2 hours

• Flights delayed over 2 hours? You are entitled to a full refund and airline compensation up to £520 per passenger

💡 Helpful site: FlightRight – Flight Delay Claims (Passengers must claim directly; we cannot submit claims on your behalf.)

 

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Where Your Driver Will Meet You

⚠️ Important Reminder:

• Meet & Greet booked: Driver will meet you at the Arrivals Hall doors.

• No Meet & Greet booked: Driver will meet you at the Express Car Park pickup zones:

  • Green Zone – Cars / MPVs / Minivans (up to 5 seats)

  • Blue Zone – Minibuses / Vans / Wheelchair-accessible vehicles

 

International Arrivals – Left/North Side (Next to Greggs)

After passport control and baggage claim, exit at the far left end of the terminal beside Greggs.

Pickup Instructions:

• Exit the arrivals doors (ground floor)

• Cross the zebra crossing

• Follow signs for Express Car Park:

  • Green Zone – Cars / MPVs / Minivans (up to 5 seats)

  • Blue Zone – Minibuses / Vans / Wheelchair-accessible vehicles

  • Meet & Greet: Driver waits directly outside International Arrivals

 

Domestic Arrivals – Right/South Side (Near Hilton & Metro Terminal)

Domestic passengers exit at the far right end of the terminal.

Pickup Instructions:

• Exit arrivals doors

• Cross the zebra crossing to Express Car Park

  • Green Zone – Cars / MPVs / Minivans (up to 5 seats)

  • Blue Zone – Minibuses / Vans / Wheelchair-accessible vehicles

  • Meet & Greet: Driver waits outside Domestic Arrivals

 

Reminder

Your driver will meet you at the correct location depending on your booking:

• Green Zone – Cars / MPVs / Minivans (up to 5 seats)

• Blue Zone – Minibuses / Vans / Wheelchair-accessible vehicles

Keeping in contact with your driver ensures a smooth pickup experience.

 

Flight Arrivals at Newcastle – Meet & Greet Service

Our Meet & Greet Service is very popular and designed to make your arrival at Newcastle Airport (NCL) as smooth and stress-free as possible. Your driver will meet you directly at the arrivals hall doors, assist with your luggage, and guide you to your waiting vehicle.

This service is ideal for passengers who want extra convenience, including families, elderly passengers, or those with reduced mobility. You can this service when making your booking.

 

Flight Departures from Newcastle – Taxi & Minibus Drop-Off Points

The main taxi and minibus drop-off point at Newcastle Airport (NCL) is the Express Pick-Up and Drop-Off Car Park, located immediately outside the terminal for quick and convenient access.

Your driver will unload your luggage and provide a trolley if needed.

For passengers who require extra help, we also offer a Check-In and Baggage Assist Service (see details below).

After drop-off, it’s less than 60 metres from the car park to the terminal doors.

 

Drop-Off Instructions

• Exit the car park via the appropriate zone:

  • Green Zone – Cars / MPVs / Minivans (up to 5 seats)

  • Blue Zone – Minibuses / Vans / Wheelchair-accessible vehicles

• Cross the zebra crossing to the terminal building.

• Locate your check-in desk using the departure screens.

 

Check-In Assist & Baggage Service

For passengers who would like extra support, our Check-In Assist Service is available:

• Assistance with luggage handling and trolleys

• Guidance to your check-in desk

• Support with online check-in, bag drop, or special requests

This service ensures a stress-free start to your journey and is ideal for elderly passengers, families, or those with reduced mobility. You can this service when making your booking.

 

Check-In Desks & Departure Information

General Information

• All check-in desks are located in the main Departures Hall (ground floor).

• Desk numbers change throughout the day; check the digital departure screens on arrival.

Airline Guidance

• Jet2: Usually desks 5–17

• easyJet & Ryanair: Online check-in required; bag drop desks available

• British Airways, Emirates, KLM, TUI, & others: Desk numbers displayed on departure boards

Recommendations

• Check in online whenever possible

• Arrive 2 hours before short-haul flights

• Arrive 3 hours before long-haul or charter flights

• If travelling with hand luggage only, proceed directly to Security

• Use the airport’s online terminal map to familiarise yourself before travelling

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Important Information - Taxi Availability at Newcastle Airport – There is no hackney or black cab taxi rank at Newcastle International Airport. You cannot walk out and hail a cab — all taxis must be prebooked.

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One private hire company operates a booking desk outside International Arrivals, but there are some important points to note:

• You must join a queue to make a booking on arrival.

• During busy periods, it can take up to 30 minutes to reach the front of the queue.

• After booking, you may wait an additional 30 minutes for a taxi to arrive, and the vehicle meeting point is a 5-minute walk from the desk.

• On quieter days, waiting times may be around 10 minutes, but this can vary.

• If you arrive at Domestic Arrivals, you will need to walk to the opposite side of the terminal to reach the desk.

 

Best Option – Prebook Your Airport Transfer and walk straight out into your designated, waiting vehicle.

Prebooking is the most reliable and fastest way to get picked up:

• Your driver will track your flight

• They will be waiting when you land

• Several transfer companies like us, operate directly from the Express Car Park, avoiding taxi queues

• You can also pay a little extra for a Meet & Greet service, where a driver welcomes you in the arrivals hall and assists you to your vehicle

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