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What Happens Next After Booking?

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Booking your airport transfer with us is easy, secure, and stress-free.

Here’s what to expect once you press the green 'Book Now' button:

 

1) Book & Pay To Complete Your Booking
Double-check all your booking details—pickup time, date, addresses, and passenger info—then press the green 'Book Now' button. You’ll be securely redirected to Stripe secure payment gateway, where you can complete your booking by securely paying. All major credit/debit cards, Apple Pay, Google Pay. We do not charge any booking or payment fees.

 

2) Booking Confirmation & Payment Receipt
Right after payment, you’ll receive two emails: your booking confirmation and payment receipt. Please take the time to check them once again.

• Didn’t receive them? Check your junk or spam folder.

• To avoid this in the future, add “Newcastle Airport Transfers” and info@newcastleairporttransfers.com to your contacts. Our Whatsapp number is +44790702138

 

3) 24-Hour Pre-Pickup Email
You’ll receive an email 24 hours before pickup with:

• Driver and vehicle details, mobile number, and email

• A link to track your driver live via GPS

• Instructions for car seats, meeting points, or Meet & Greet

 

4) Driver Dispatched – On the Way
When your driver is en route, you’ll get an email with:

• Vehicle and driver details

• Live tracking link

 

5) Driver Arrived
Once your driver reaches the pickup point, you’ll receive a final email with vehicle and driver details, plus live tracking.

 

 

What If My Flight Is Delayed, Rerouted, or Cancelled?

We monitor flight arrivals to ensure your transfer is on time, even if your flight is delayed.

• No extra charges for flight delays—we’ll wait up to 2 hours before cancelling.

• If your flight is delayed more than 2 hours, you’re entitled to a full taxi refund and compensation up to £520 per passenger from your airline.

 

💡 Helpful site for claims: FlightRight – Flight Delay Claims
(We cannot claim on your behalf, but you can submit a claim directly.)

 

Tip: Flight tracking isn’t always 100% accurate. Keep your driver updated on delays and expected arrival, and send a text when you physically arrive to ensure smooth service.

 

Important: Communication with your driver helps us deliver a better service. We cannot be held responsible for missed or delayed pickups if you don’t keep your driver informed.

 

Need to Cancel or Change Your Booking?

• Before 24 hours of your transfer: Contact us via email or WhatsApp to cancel or adjust flight details, date, or time.

• Within 24 hours: Contact your driver directly to report delays or make changes.

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