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What Happens Next After Booking?
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Booking your airport transfer with us is easy, secure, and stress-free.
Here’s what to expect once you press the green 'Book Now' button:
1) Book & Pay To Complete Your Booking
Double-check all your booking details—pickup time, date, addresses, and passenger info—then press the green 'Book Now' button. You’ll be securely redirected to Stripe secure payment gateway, where you can complete your booking by securely paying. All major credit/debit cards, Apple Pay, Google Pay. We do not charge any booking or payment fees.
2a) Booking Confirmation & Payment Receipt
Once your payment has been completed, you will automatically receive three emails:
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Booking Confirmation
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Payment Receipt
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Welcome Email & Account Log On Details
Please take a moment to carefully review your booking confirmation to ensure all details are correct. You are responsible for providing accurate information, including dates, times, and pickup details.
2b) Welcome Email & Account Log on Details
You will also be sent a welcome email containing your login details for your personal online account.
From your account, you can:
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View and manage your bookings
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Make changes to dates or special requests
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Access invoices and payment details
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Keep all your bookings in one place
Didn’t receive your emails?
Please check your junk or spam folder. To make sure you receive all future correspondence, we recommend adding the following to your contacts:
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Newcastle Airport Transfers
You can also contact us on WhatsApp: +44 7907 02138
3) Email Notication - 24-Hour Pre-Pickup
You’ll receive an email 24 hours before pickup with:
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Driver and vehicle details, mobile number, and email
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A link to track your driver live via GPS
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Instructions for car seats, meeting points, Meet & Greet & Baggage Check-in Services
4) Email Notication - Driver Dispatched & On the Way
When your driver is en route, you’ll get an email with:
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Driver and vehicle details, mobile number, and email
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A link to track your driver live via GPS
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Instructions for car seats, meeting points, Meet & Greet & Baggage Check-in Services
5) Email Notication - Driver Arrived & Waiting
Once your driver reaches the pickup point, you’ll receive a final email with vehicle and driver details, plus live tracking.
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✅ Peace of Mind Guarantee ​
With flexible booking, professional drivers, flight monitoring, and no hidden fees, we provide a smooth, reliable, and stress-free transfer service every time. More Info​
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​What If My Flight Is Delayed, Rerouted or Cancelled?
We monitor flight arrivals to ensure your transfer is on time, even if your flight is delayed.
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There are no extra charges for flight delays. Your driver will wait up to 2 hours free of charge from your original arrival time. Please keep your driver informed at all times — if they have no other bookings, they may be able to wait longer.
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If your flight is delayed more than 2 hours, you’re entitled to a full taxi refund and compensation up to £520 per passenger from your airline.
💡 Helpful site for claims: FlightRight – Flight Delay Claims
(We cannot claim on your behalf, but you can submit a claim directly.)
Tip: Flight tracking isn’t always 100% accurate. Keep your driver updated on delays and expected arrival, and send a text when you physically arrive to ensure smooth service.
Important: Communication with your driver helps us deliver a better service. We cannot be held responsible for missed or delayed pickups if you don’t keep your driver informed.
Need to Cancel or Change Your Booking?
We know travel plans don’t always go to plan. That’s why we offer free cancellation up to 48 hours before your scheduled pickup, with a full refund and no hassle. Need to make a change instead? You can amend your booking — including dates, times, or passenger details — as many times as you need, free of charge, up to 48 hours before pickup. Our straightforward, flexible policy means you can book with total confidence, knowing you’re covered if your plans change.
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More than 48 hours before your transfer
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Log in to your online account to make changes.
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Your login details were sent in your welcome email when you booked.
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As long as a driver has not yet been assigned, you can amend your booking online.
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Please note: some changes may incur additional charges (for example, adding a stop or changing from an AM to PM collection).
24 to 48 hours before your transfer
Less than 24 hours before your transfer
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If a driver has already been assigned, please contact your driver directly using the contact details provided.
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