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What happens Next After booking my Transfer?
'Upgrade' to our Premium Service after Booking for
Only £24.99 Saving £10.00
Premium Meet and Greet Service £35.00
Imagine this! Being Met at the Arrivals hall, your bags carried to your vehicle! Which is sat waiting for you! Your driver loads your bags, whilst you get settled in and begin to relax after a long flight. < More Info >
Premium 'NEW' Bag Assist and Check in service £35.00
Picture this our latest service! Upon reaching the airport, your driver becomes more than just a driver, they become your personal assistant. From parking and unloading your luggage, finding your check in gate and walking alongside you through the terminal and guiding you to security. There to assist every step of the way. < More Info >
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To add either of these services simply place your booking online as normal, then get in touch and we will add the service retrospectively to your booking.
'Add a Child Car Seat'
Additional Service - Approved and Inspected Safety Seats​​
Child Seat Options
Please notify us ASAP and a minimum of 24 hours prior to pickup, if you would like to add a child car seat. You can be payed directly to the driver on the day
Child Car Seats Cost £7.50- £15.00
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To add a car seat simply place your booking online as normal, then get in touch and we will add the seat retrospectively to your booking.
'After I've Booked What Happens Next?'
​​​​​​After I've Booked What Happens Next?
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After you have placed your online transfer taxi booking, we will keep you up to date and informed through every step of your booking! confirmed, driver on the way, to arrived. Below is the list (in sequence) of the email notifications you will receive and there content. Following the email trail will help your track your live booking status real-time.
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FOLLOW THE EMAIL NOTIFICATION TRAIL TO STAY INFORMED EVERY STEP OF THE WAY
BOOKING CONFIRMATION
Place you booking online and pay then you will receive instantly be sent your booking confirmation.
​EMAIL 1 -Booking confirmation
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PRE-PICK UP EMAIL
24 hours prior to the booking pickup time, the lead passenger will receive a email with the vehicle and drivers details. This email will also have a link to track / locate your driver in real time on a GPS map. The drivers details will include the mobile number and email address for you to contact them if you wish. ie Car seats, meeting points, meet & greet etc. Feel free to call we are here to help at every step of the booking.
EMAIL 2 - Pre-Pick Up Email
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DRIVER IS ON ROUTE
When you driver begins his journey to collect you, the lead passenger will receive an email notification they are on route, once again the lead passenger will receive an email with the vehicle and drivers details. This email will also have a link to track / locate your driver in real time on a GPS map. The drivers details will include the mobile number and email address for you to contact them.
EMAIL 3 - Driver is on his way 'View driver on map' track your driver
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DRIVER HAS ARRIVED
When your driver arrives at the designated pick-up point the lead passenger will receive an email notification they have arrived once again the lead passenger will receive an email with the vehicle and drivers details. This email will also have a link to track / locate your driver in real time on a GPS map. The drivers details will include the mobile number and email address for you to contact them.
EMAIL 4 - Driver has arrived
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How do i get a copy invoice? and do i need to request a business invoice?
You do not need to request a Business invoice. You will receive an invoice automatically. If you require an additional invoice or copy in the future simply email us on info@newcastleairporttransfers.com with your booking reference number and we will be happy to email your an additional copy.
Copy Invoice Example
'What if my flight is delayed or Canceled?'
Newcastle Airport Transfers - Flight Delays and Cancellations
Newcastle Airport Transfers: Flight Delays and Cancellations Policy
​At Newcastle Airport Transfers, we understand that travel plans can sometimes change unexpectedly. Here's how we handle cancellations and flight delays to ensure clarity and convenience for our passengers.
Cancellation Policy
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Cancellations Made More Than 48 Hours Before Your Booking
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Free Full Refund
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Cancellations Made Less Than 48 Hours Before Your Booking
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Non-Refundable
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Flight Delays
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Delays Under 3 Hours
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We actively monitor your flight and will adjust to your new arrival time free of charge (FOC).
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Note: If we are fully booked and unable to accommodate your new landing time, we will issue a 50% refund.
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Delays Over 3 Hours
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Non-Refundable
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We will provide a payment receipt and invoice to help you claim compensation from your airline (details below).
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If Availability Permits: We’ll offer you a 40% discount code to re-book at your updated arrival time.
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Lost Baggage or Security Delays
Included in your booking is 90 minutes of complimentary driver wait time after your flight lands, giving you ample time to retrieve your baggage and clear security.
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If the delay exceeds 90 minutes:
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Notify your driver immediately to avoid inconvenience.
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Additional waiting time is charged at £10 for every 20 minutes, in advance (97 min wait £10 is due, 110 min wait £20) payable directly to the driver in the vehicle.
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Our goal is to provide flexibility and excellent service even during unforeseen disruptions. If you have any questions or need assistance, contact us anytime:
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Office: 0191 468 2963
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24-Hour Help: 07907 052138
Visit Newcastle Airport Transfers for more details or to book your next journey.
What Happens if My flight is Canceled or I’m Delayed Over 3 Hours?
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If your flight is delayed by more than three hours and the airline is responsible, you could be entitled to compensation of up to £520 per passenger. However, compensation isn’t guaranteed if the delay is caused by factors beyond the airline’s control, such as:
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Extreme weather conditions
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Airport or air traffic control strikes
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Security risks
How Much Compensation Can You Claim?
The amount of compensation depends on the flight distance and the length of the delay. Here’s a breakdown of what you might be eligible for:
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£220 for flights up to 1,500 km delayed by 3+ hours
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£350 for flights between 1,500 km and 3,500 km delayed by 3+ hours
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£260 for flights over 3,500 km delayed by 3–4 hours
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£520 for flights over 3,500 km delayed by 4+ hours
Use a flight delay compensation checker to determine your eligibility. If entitled, you can claim compensation under EU Regulation 261, which remains part of UK law.
What Are Your Rights During the Delay?
While you’re waiting at the airport, the airline must provide you with the following support:
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Reasonable Food and Drink
You may receive vouchers or reimbursement for meals. -
Communication Access
This could include covering the cost of phone calls or internet access to keep in touch. -
Accommodation
If your flight is rescheduled for the next day, the airline should arrange a hotel stay for you. -
Transport to Accommodation
The airline must provide transportation to and from the hotel.
Claiming Reimbursement for Expenses
If you pay for any of these services yourself, keep receipt, invoice to claim reimbursement from the airline. Note that only reasonable expenses will be covered. For example:
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Standard meals are eligible, but luxury dining is unlikely to be reimbursed.
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Pre-Booked Canceled Taxi Fares
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Budget-friendly accommodation will be covered, but five-star hotels may not qualify.
Did you have a Delayed or Canceled flight? Air Help
Air Help is an online service that helps airline passengers claim compensation for flight issues like cancellations, delays, and over bookings.
Use this link and Let’s see if the airline owes you compensation. <Click Here>​
Plan Ahead for a Smooth Journey
Being aware of your rights and responsibilities during a delay ensures you can handle the situation with less stress. And when your travel plans continue, rely on Newcastle Airport Transfers for reliable taxi services to and from the airport.
For bookings, visit www.newcastleairporttransfers.com or contact us at:
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Office: 0191 468 2963
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24-Hour Help: 07907 052138
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